This is a cross-post from my other blog http://breahtechnology.com. This is a must-read.
Globe Telecom just pisses me. I tried not writing about them in the past months but Globe tested my patience months ago and drove me off the wall.
First offense. My globe bundle (internet and landline) was cut after Ondoy. That’s reasonable but what happened after wasn’t. I called Globe Customer Service for like million times for reconnection of my line and they keep on telling me they’re still doing repairs. It was hard to call customer service at that time and it took so much of my time to call them up and get connected. Anyway, when they were already able to repair the line, the repair people told us they won’t be able to do it because there were mud below the electric post where the globe wires were adn just call them up when the mud are gone. I was pissed, totally irritated but kept my cool.
Second Offense. After a week of putting my line back (finally), I received a bill stating I have to pay some P2,500+++! What?! I called customer service a lot of times and talked to different ones all the while lamenting what they’re putting me up with. Each one promised to do something about the problem. No one called me back after the promises.
Third Offense. A week after, I got another billing stating I now have to pay more than 3,500+++! What again??!!! My insanity is breaking down from stress. I called up customer service again and was promised more and… No one called me back.
Fourth Offense. They cut my line for non-payment. This is the part where I stopped calling customer service and personally stormed at their real office at SM Marikina. In fairness, the customer service was cool and was cordial, he immediately responded to my concerns and we made amends. My line was restored. I had to pay more than what I feel I should pay but at least he responded to my concerns.
Fifth Offense. They sent me a bill not honoring my previous conversation and agreement with the customer service at SM Marikina. I was furious like hell. I stormed again at Globe SM Marikina. A new customer service listened to my angry woes and resolved it again. I paid another hefty sum but I was okay with that believing that my concerns were addressed.
Sixth Offense. They cut my line yesterday. I wanted to scream damnations to Globe. I wanted to go directly to NTC and recommend for the termination of their license. They’re totally unforgivable. I called customer service to tell them about this and I was simply told: oo nga ma’am, nag-reflect nga po ang binayaran nyo” (yes ma’am, your payment reflected on the system). I promised not to swear names again but this time, I can’t help it!
Globe is totally hateable. I’ve been their loyal mobile subscriber for four years before this happened. I trusted their service that’s why I availed of their Globe Bundle promo. If I was not lock with their service for a year, I would have gladly disconnected myself from them forever. I gave Globe a chance but they only fooled me, twice, thrice… six times!
If you’re thinking of switching to Globe or availing of any Globe Telecom Services, think again and think some more. If you wanted your life in hell, yes, become a Globe subscriber. Good luck.
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