In the past, I am a loyalist of Sony Ericsson (SE) phones. I used to believe Ericsson mobile phones as top-of-the-line in terms of quality, design and features. At least, this was my experience with my previous SE phones which lasted a long time and which I ejoyed using.
For that reason, I chose buying a Sony Ericsson Xperia over Samsung Galaxy and other android phones. One of the greatest mistakes I’ve done in buying gadgets is actually buying an Xperia that comes with a warranty from Sony Ericsson service centers in the Philippines. Sony after sales service is the worst I’ve experienced in my years of being a techy.
Here’s why. The X10 which costs me P18.000+++ died down of whatever cause(s) in less than two (2) months. I brought it over to Sony service center along Marcos Highway in Pasig. I was assisted by an unprofessional and unknowing personnel who made me wait a long time to be served, made me look for a photocopying service way out of the building to reproduce my purchase receipt, and was totally inadequate in providing customer service.
The service guy ignore me in a week, did not make a phone call about the status of my phone. When I called a week after (with my patience running out), he simply said it’s not yet repaired and they will call me when it’s ready for pickup, saying the phone’s mother board needs replacement. No assurance when, as if I’m expected to wait until forever. It was time for me to explode so I angrily said my piece about the importance of my time, of timely service, of the stresses Sony caused me because of the dead phone. After my speech, the service guy texted and informed, the phone’s ready for pickup the next day. What the…!
I was looking forward for a happy ending after I picked up the phone. Apparently, with an SE X10, it’s not bound to happen. A few weeks after the mother board replacement, the phone was having problems with charging. I thought maybe it was the battery so I began looking online for original but inexpensive batteries for cell phones. Good thing, I did not buy a new one. The phone eventually died down, again. I brought it again to the service center along Marcos Highway only to find out the office vacated and was informed Sony already transferred elsewhere. Grrrrrr!
My last resort was to bring it to the electronic store at SM Masinag where I bought the X10 from. It’s with them for almost three (3) weeks now. I’ll be picking it up tomorrow and will soon find out if my mobile phone life will be better this time or will be more aggravated than ever.
Good luck to me.
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6 Responses to Experiences with Sony Ericsson After Sales and Sony Phones
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An occasional reader is benefiting from genuine consumers reviews about the technical shrewdness or fallacy over the most-hyped Sony Ericsson mobile phones. What a costly and unnerving accounts of experience for owning an Ericsson mobile phones.
same experience with nokia service center particulary the in Ali Mall…. that’s why my phones now are HTC and Samsung.
hi Carlo! thanks for your feedback. how’s HTC’s after sales support? I like samsung too.
exactly Cesar. the sad update is that after a day with my repaired (for the 2nd time) phone, i brought it back to the shop again because of new issues. i am so pissed off with this xperia, more so, with Ericsson’s support!
From your article, I understand that three qualities: understanding, thinking and noble sentiments.
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