Great Service is a Choice.
The Secret Recipe in Delivering Customer Service
In my years as a trainor, I have developed a critical eye and taste in everything — whether in what I do or what others do. Among the things I love criticizing is the kind of service any public or private enterprises provides.
Let me start my blogs on Customer Service with this Cab’s Driver Story, it’s interesting and inspiring.
Great Service is a Choice.
(Excerpt from The Simple Truths of Service)
No one can make you serve customers well. That’s because great service is a choice. Years ago, my friend, Harvey Mackay, told me a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey. He handed my friend a laminated card and said:
“I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.”
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Digi-Ana: Liked your page. Very informative.
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Big Brother: Very helpful and enlightening person, always there to lend a hand whenever you’re in need… Keep it up !!! GOD Bless!!!
Zaldy: Very interesting and informative. Lovely as the author.
Kengkay: Ipagpatuloy ang pag blog tungkol sa kagandahan ng pinas… gusto ko ang mga ganitong blogs. nakakataba ng puso :)
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Edelweiza: Hi der! I admire BF, too. I always see him during Cabinet events in the Palace as our office is the one in-charge of them. It’s his strong character and sincere efforts to “urbanize” the metropolis and us city dwellers that keeps me an avid fan. He belongs to a very rare breed of public officials that really walk the talk. I think he deserves all the support he can get from Filipinos. :D
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Lotus Flower: Happy Marikina Day to you. Aren’t you glad to be part of this quaint but definitely bustling and progressive city? I am :-)
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Tapsiboy: Marikina is my happy and comfort place.
Spinning Lovely Days: I’m so glad there are so many interesting places to check out in our city now. with gas getting so expensive, i’m all for limiting our explorations within marikina. :D as always, thanks for all the wonderful tips.:)
Mera: Ang ganda naman ng lahat ng nakapost dito sa site mong marikenya Ms.Mhel…more of it were very inspirational.interesting and educational…just keep it and godbless u!
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