In my years as a trainor, I have developed a critical eye and taste in everything — whether in what I do or what others do. Among the things I love criticizing is the kind of service any public or private enterprises provides.

Let me start my blogs on Customer Service with this Cab’s Driver Story, it’s interesting and inspiring.

No one can make you serve customers well. That’s because great service is a choice. Years ago, my friend, Harvey Mackay, told me a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey. He handed my friend a laminated card and said:

“I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.”
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